No. We will be strictly limiting drinking on site to alcoholic drinks sold either by ourselves, or the Kennet and Avon canal trust, and only to those wearing a festival wristband. Security will conduct bag checks at the entry points to the site, and undertake random patrols of the site.

Anyone see drinking their own alcoholic drinks will be asked to leave.

If there are tickets available then they will remain on sale online. Occasionally we will have people who arrive with a spare ticket. We aim to help those with a spare ticket sell it to those in need

Wine will be availble from the Kennet and Avon Canal Trust. Please support them. You will not be permitted to bring your own alcoholic drink onto the site.

No. We welcome many children to the festival. Soft drinks and ice cream will be available from the Kennet and Avon Canal Trust.

Yes. Unfortunately repeated abuse has meant that we now insist that all adults on the festival site have a ticket.

Security will be present at each of the entry points onto the site. They will check that you have a ticket, and will be undertaking a bag checks to ensure you are not bringing alcohol onto the site.

We should be able to find your ticket on the online system. We will need to be confident that you are entitled to that ticket before we permit entry.

As with all things electronic please give it a few minutes for the email to arrive. If it has still not arrived please contact us and we can check what has happened

Please let us have as much information as you can. We can then check on the system and see what has happened. We would rather you contacted us first, rather then accidentally place a second order.

The ticket will be sent to the email address you enter when you buy the ticket

Your tickets should soon be in your email inbox. If they haven't arrived after a few hours please contact us using the chat button

Due to the Small Brewers Relief on Alcohol Duty we are unable to sell beer and cider for consumption away from the festival.

If you require the support of a care support worker then please contact us in advance for options.