Question 1

Can I bring my own drink

Accepted Answer

No. We will be strictly limiting drinking on site to alcoholic drinks sold either by ourselves, or the Kennet and Avon canal trust, and only to those wearing a festival wristband. Security will conduct bag checks at the entry points to the site, and undertake random patrols of the site.

Anyone see drinking their own alcoholic drinks will be asked to leave.

Question 2

What happens if I turn up without a ticket?

Accepted Answer

If there are tickets available then they will remain on sale online. Occasionally we will have people who arrive with a spare ticket. We aim to help those with a spare ticket sell it to those in need

Question 3

I only drink wine

Accepted Answer

Wine will be availble from the Kennet and Avon Canal Trust. Please support them. You will not be permitted to bring your own alcoholic drink onto the site.

Question 4

Do children need a ticket?

Accepted Answer

No. We welcome many children to the festival. Soft drinks and ice cream will be available from the Kennet and Avon Canal Trust.

Question 5

Do designated drivers need a ticket?

Accepted Answer

Yes. Unfortunately repeated abuse has meant that we now insist that all adults on the festival site have a ticket.

Question 6

How will entry be controlled

Accepted Answer

Security will be present at each of the entry points onto the site. They will check that you have a ticket, and will be undertaking a bag checks to ensure you are not bringing alcohol onto the site.

Question 7

What if I have lost my ticket

Accepted Answer

We should be able to find your ticket on the online system. We will need to be confident that you are entitled to that ticket before we permit entry.

Question 8

My ticket has not arrived

Accepted Answer

As with all things electronic please give it a few minutes for the email to arrive. If it has still not arrived please contact us and we can check what has happened

Question 9

I think something went wrong with my order

Accepted Answer

Please let us have as much information as you can. We can then check on the system and see what has happened. We would rather you contacted us first, rather then accidentally place a second order.

Question 10

How will I receive my ticket

Accepted Answer

The ticket will be sent to the email address you enter when you buy the ticket

Question 11

I paid and it took me back to the start.

Accepted Answer

Your tickets should soon be in your email inbox. If they haven't arrived after a few hours please contact us using the chat button

Question 12

Off sales?

Accepted Answer

Due to the Small Brewers Relief on Alcohol Duty we are unable to sell beer and cider for consumption away from the festival.

Question 13

Care support

Accepted Answer

If you require the support of a care support worker then please contact us in advance for options.

Questions?